Privacy Policy

Effective Date: February 8, 2026

1) Overview

ReviewScout AI ("we," "us," "our") is a mobile application developed by Deeprion Labs LLC, designed to help businesses manage and respond to Google Business Profile reviews, generate AI-assisted reply drafts, and surface review insights. This Privacy Policy explains what information we collect, how we use it, and your choices.

2) Information We Collect

A) Account Information

• Email address
• Display name
• Authentication identifiers (e.g., user ID from Firebase Authentication)

B) Connected Business & Review Data (when you connect Google Business Profile)

• Business profile identifiers necessary to connect your location(s)
• OAuth tokens required to maintain your connection (stored securely, never shared)
• Review content and metadata (e.g., star rating, review text, date/time, reply status, and reviewer details made available by the platform)

C) AI Feature Inputs

• Text you submit for AI features, including review text, tone preferences, custom instructions, and business context you provide
• Generated outputs (draft replies and insights) associated with your account

D) Device Information

• Device identifiers used for push notification delivery and fraud prevention
• Push notification tokens (Expo push tokens)

E) App Usage, Diagnostics, and Performance

• Basic usage events (e.g., feature usage, screens visited) to improve product experience
• Crash reports and performance diagnostics

F) Customer Support Communications

• Messages and files you send when contacting support

G) Subscription Information

• Subscription status and entitlements for Starter and Pro plans (including free trial status)
• RevenueCat customer identifiers for subscription management

We do not collect or store your full payment card details. Purchases are handled entirely by Apple's In-App Purchase system.

3) How We Use Your Information

We use information to:

• Provide core functionality (sync reviews, display review inbox, generate AI drafts, publish replies you approve)
• Operate and improve the service (debugging, performance monitoring, product improvements)
• Send push notifications for new reviews and important alerts (with your permission)
• Send email communications such as weekly review digests (with your permission)
• Provide support and communicate service-related notices (e.g., onboarding help, important product updates)
• Prevent fraud and abuse and maintain security (including device fingerprinting for referral fraud prevention)
• Manage access to paid features and trials (Starter and Pro)

4) AI Features

If you use AI-assisted drafts or insights:

• We process relevant review text, your tone preferences, custom instructions, and business context to generate suggestions using third-party AI services (Google Vertex AI and OpenAI).
• AI content is provided as a draft. You are responsible for reviewing and approving any reply before publishing.
• We do not use your data to train AI models.
• We do not use your data to build advertising profiles.

5) Third-Party Service Providers

We use the following categories of service providers to operate the App:

• Cloud infrastructure and hosting (Google Cloud Platform)
• Authentication (Firebase Authentication)
• Real-time data synchronization (Firebase Firestore)
• AI processing (Google Vertex AI, OpenAI)
• Subscription management (RevenueCat)
• Push notifications (Expo Notification Service)
• Email delivery (Resend)
• Deep linking and referral attribution (Branch.io)
• Crash reporting and analytics (Firebase Crashlytics)

These providers are permitted to process data only to provide services to us and are contractually required to protect it.

We do not sell your personal information.

6) Data Retention

We retain information for as long as needed to provide the service and comply with legal obligations. If you delete your account, we delete or de-identify your personal data within 30 days unless we are legally required to retain certain records.

7) Your Choices & Rights

You can:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your account and associated personal data
• Opt out of push notifications through your device settings
• Opt out of email notifications through the App (Profile > Notification Preferences)
• Disconnect third-party connections within the App (Profile > Connected Platforms)

To exercise these rights, use the in-app options or email contact@reviewscout.ai.

8) California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, email contact@reviewscout.ai.

9) European Economic Area (EEA) Users

If you are located in the EEA, we process your personal data based on the following legal bases:

• Performance of a contract: to provide the Services you requested
• Legitimate interests: to improve and secure our Services
• Consent: for optional features like push notifications and email digests

You have the right to access, correct, delete, restrict processing, and port your data. You also have the right to lodge a complaint with your local data protection authority.

To exercise these rights, email contact@reviewscout.ai.

10) Account Deletion

You can initiate account deletion within the App (Profile > Delete Account). We process deletion requests within 30 days. Upon deletion:

• Your account and profile information are removed
• Your connected platform data (reviews, connections) are deleted
• Your subscription is not automatically canceled. You must cancel your subscription separately through your App Store account settings before or after requesting deletion.
• Some information may be retained if legally required (e.g., billing records)

11) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

• Encryption of data in transit (TLS) and at rest
• Secure credential storage via Google Cloud Secret Manager
• Firebase Authentication for secure sign-in
• Rate limiting on API endpoints

No method of transmission or storage is 100% secure. If you become aware of a security issue, please contact us immediately at contact@reviewscout.ai.

12) Children

ReviewScout AI is not intended for children under 13 (or the minimum required age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

13) International Data Transfers

If you access the service from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate. By using the App, you consent to such transfers.

14) Changes

We may update this Privacy Policy from time to time. We will update the Effective Date and, if changes are material, notify you through the App or by email.

15) Contact

If you have questions, privacy requests, or concerns, email: contact@reviewscout.ai