Support

Something not working, or a question the answers below do not cover? Write to us and a person will read it.

My reviews are not showing up

Reviews arrive after you connect your Google Business Profile. Open the app, go to Profile, then Connections, and check that Google shows as connected. If you skipped the connection during setup, the app shows sample data until you connect. If the connection is there but the list is empty, Google can take a few minutes on the first sync.

I connected the wrong Google account or location

Go to Profile, then Connections, and disconnect Google. You can then connect again and pick a different account or location. Your existing replies stay on Google, they are not removed.

How do I cancel my subscription?

Subscriptions are billed through your Apple ID, so they are cancelled there: open the Settings app, tap your name, then Subscriptions, and select ReviewScout AI. Cancelling at least 24 hours before the period ends stops the next charge. You keep access until the period you have already paid for runs out.

Does the AI post replies without me?

No. Every reply is a draft. You read it, edit it if you want, and it is only published when you tap Send Reply.

How do I delete my account?

In the app, go to Profile, then Delete Account. This removes your account and its data from our servers. If you signed up with Sign in with Apple we also revoke the token, so the app disappears from Settings, Apple ID, Sign in with Apple.